You can use either of the following methods to login to your SmarterMail account:
- Login to the VCG Portal at www.myvcg.com/login, click on Website (main navigation link), Site Admin, SmarterMail, and then click on the Launch SmarterMail button. Clicking the button will open a new login window in your browser to access the SmaterMail interface. Please note that the login information may be separate from your VCG Portal login.
- Type the login URL for SmarterMail directly in your browser http://webmail.[yourdomain.com], where [yourdomain.com] is the Internet address of your Website.
Your VCG hosted environment provides access to three different interfaces, myVCG Portal, and two powerful third-party account management interfaces, Website Control Panel, and SmarterMail (email). They are all distinctly different interfaces, and are, in no way, related to one another. To learn more about each of these interfaces, please visit the appropriate section highlighted in the Contents pane to your left.
You use myVCG Portal for:
- VCG account management
- Website Builder
- Signsearch Network profile management
- VCG Resources
- Access to VCG Support portal
- Online Store account management
You use Website Control Panel for:
- Setup and manage FTP accounts and files
- View website visitor statistics
- Monitor disk space and traffic usage
You use SmarterMail for:
- All email account management features
- Calendar management
- Contact management
Please note that your login information can be, and likely is, different for each of these interfaces. That is, this information is stored independently. Any changes you make to your Website Control Panel account information will not be reflected in the Portal or SmarterMail, and vice versa. While VCG can always reset your login information, this is something that we do not store or have access to. If you lose your login information, we will reset it upon request.
This settings page is only available to domain administrators.
An email user account represents a person's actual mailbox and email address. For example, firstname.lastname@example.org. User accounts can receive email, send email, and login to the Webmail interface in addition to using the other features of SmarterMail. This includes things like calendaring, creating and sharing contacts, creating and managing tasks and much more.
How to add a new email address:
- Click on the Domain Settings (gear with globe) icon.
- Click on the Accounts tab on the left hand side.
- Click on the New button to add a new user.
- Add new user details:
- Username: This is the portion of the email address that comes before the domain name. For example, the "jdoe" part of email@example.com.
- Authentication Mode: Leave at the default of SmarterMail.
- Password/Confirm Password: The password for the user to login to Smartermail.
- Must contain one uppercase letter
- Must contain one lowercase letter
- Does not match your username
- Contain any number 0 through 9
- Is at least 8 characters long
- Suggested that you add a special character as well (ie: !, #, &).
- Force password change at next login - This is handy if you want to generate a password for the user. Then they'll be required to update the password once they log in.
How to add edit an email address:
- Click on the Domain Settings (gear with globe) icon.
- Click on the User/Email address you'd like to edit.
- Scroll down to view the settings you can edit.
Username - The identifier the user uses to login to SmarterMail. This is the portion of the email address that comes before the domain name. For example, the "jdoe" part of firstname.lastname@example.org. This cannot be changed once created. If you need to create a new user/email address, see section above.
Change Password Click the Actions button (three horizontal dots) and choose the change password option.
User Status - Domain administrators can change the status on a mailbox to limit a user's access as needed. For example, if a user leaves the company, either voluntarily or not, a domain administrator can suspend the account pending further review by company management. Options include:
Enabled - The mailbox is in use by the user.
Disabled and allow mail - The mailbox continues to receive email but the user is unable to access their mailbox.
Disabled and don't allow mail - The mailbox no longer accepts incoming messages and the user is unable to access their mailbox.
Display Name - The friendly name that is displayed on outgoing messages.
Mailbox Size Limit - The maximum size of the mailbox. By default, the maximum mailbox size is set at 8000 MBs (8GB). However, domain administrators can change this to whatever they like to correspond to company limits. Your total disk space available is dependent on your VCG subscription. If you have more questions about your storage limit, reach out to your support team at VCG.
Enable domain administrator access - Select this option to allow the user to edit domain settings for all users in the domain.
Time Zone - The time zone to use for marking the sending and receiving date and time.
Reply-to Email Address - The email address used in the reply-to header of messages sent through webmail. This address will be used by receiving email clients when replying to a message. Leave blank if the same as the username email address.
Recovery Email Address - This is a backup email address that can be used for password recovery information should a user forget their mailbox credentials.
Plus Addressing - Plus Addressing is a feature of SmarterMail that allows you to automatically filter your incoming email without creating content filtering rules first. Click here to learn more.
Calendar auto-clean - SmarterMail allows domain administrators to keep users' past calendar events from cluttering up calendar views. By default, this is set to Domain Default which is set in the Default User Settings.
Disable password changes - Select this option to prevent the user from changing the login password.
Show/Hide in Global Address List - Select this option to remove the user from the Global Address List. Use this option on accounts that are not tied to real people, such as email@example.com. Click here to learn more.
Enable External SMTP Accounts - Setting up an SMTP account allows you to send email from an external server from within Smartermail. Click here to learn more.
Disable greylisting - Greylisting is an anti-spam measure that rejects the initial incoming message from an uncrecognized email address and waits for the sending mail server to attempt to resend the message before it's allowed to be delivered. While effective, this can also lead to a delay in message receipt. Domain administrators can disable greylisting on a user-by-user basis as needed, while allowing it for other mailboxes. We recommend keeping greylisting enabled.
Delete Action - How deleted emails in SmarterMail will behave.
Text Encoding - Choose the encoding that you wish to use for outgoing messages. Encodings define what character sets are used in messages you compose through the web interface.
Compose Font and Font Size - Your defaulted font when typing emails.
Preview Pane - Set the orientation of your preview pane.
Forwarding Address - Where you'd like your emails automatically forwarded to. Note: Automatically forwarding to a 3rd party host is prohibited. Click here to learn more.
Delete messages when forwarded - Enabling this will automatically delete the emails once they've been forwarded.
Outgoing Messages per Hour - The amount of messages you're allowed to send out in an hour without being throttled. If you're throttled, you'll be unable to send more emails out within that hour. Note: 100 is the max.
This can be used to adjust a user's access to the standard protocols that SmarterMail utilizes. For example, you can limit services like POP, IMAP and SMTP so that specific users are not able to connect their email accounts to external email clients. The following services can be managed for each user:
- Webmail - Enable this option to allow users to log into SmarterMail from the webmail interface.
- POP - Enable this option to allow the user to download mail to an email client using POP3.
- IMAP - Enable this option to allow the user to create a two-way email sync between SmarterMail and an email client using IMAP.
- Incoming SMTP - Enable this option to allow users to receive email from external domains.
- Outgoing SMTP - Enable this option to allow users to send email to external domains.
- Chat XMPP - Enable this option to allow users to set up third-party chat clients like Adium, Pidgin and Windows Live Messenger for use with SmarterMail's live chat features.