You can use either of the following methods to login to your SmarterMail account:
- Login to the VCG Portal at www.myvcg.com/login, click on Website (main navigation link), Site Admin, SmarterMail, and then click on the Launch SmarterMail button. Clicking the button will open a new login window in your browser to access the SmaterMail interface. Please note that the login information may be separate from your VCG Portal login.
- Type the login URL for SmarterMail directly in your browser http://webmail.[yourdomain.com], where [yourdomain.com] is the Internet address of your Website.
Your VCG hosted environment provides access to three different interfaces, myVCG Portal, and two powerful third-party account management interfaces, Website Control Panel, and SmarterMail (email). They are all distinctly different interfaces, and are, in no way, related to one another. To learn more about each of these interfaces, please visit the appropriate section highlighted in the Contents pane to your left.
You use myVCG Portal for:
- VCG account management
- Website Builder
- Signsearch Network profile management
- VCG Resources
- Access to VCG Support portal
- Online Store account management
You use Website Control Panel for:
- Setup and manage FTP accounts and files
- View website visitor statistics
- Monitor disk space and traffic usage
You use SmarterMail for:
- All email account management features
- Calendar management
- Contact management
Please note that your login information can be, and likely is, different for each of these interfaces. That is, this information is stored independently. Any changes you make to your Website Control Panel account information will not be reflected in the Portal or SmarterMail, and vice versa. While VCG can always reset your login information, this is something that we do not store or have access to. If you lose your login information, we will reset it upon request.
This settings page is only available to domain administrators.
An email user account represents a person's actual mailbox and email address. For example, firstname.lastname@example.org. User accounts can receive email, send email, and login to the Webmail interface in addition to using the other features of SmarterMail. This includes things like calendaring, creating and sharing contacts, creating and managing tasks and much more.
To view a list of users on a domain and add a new user:
- Click on the settings icon.
- Expand Domain Settings.
- Click Users in the navigation pane. A list of users will load in the content pane.
- Click on New to add a new user.
- Add new user details.
Adding a new user and editing an existing user are essentially the same process, and they both deal with the same settings. To create a new user, simply click on the New button in the content pane toolbar. To edit a user's settings, select the desired user and click Edit in the content pane toolbar. The user settings will load and the following tabs will be available:
Use this tab to specify the following user-based settings:
Username - The identifier the user uses to login to SmarterMail. This is the portion of the email address that comes before the domain name. For example, the "jdoe" part of email@example.com.
Password - The password for the user to login to Smartermail.
Display Name - The friendly name that is displayed on outgoing messages.
Reply-to Email Address - The email address used in the reply-to header of messages sent through webmail. This address will be used by receiving email clients when replying to a message. Leave blank if the same as the username email address.
Time Zone - The time zone to use for marking the sending and receiving date and time.
Backup Email Address - This is a backup email address that can be used for password recovery information should a user forget their mailbox credentials.
User Status - Domain administrators can change the status on a mailbox to limit a user's access as needed. For example, if a user leaves the company, either voluntarily or not, a domain administrator can suspend the account pending further review by company management. Options include:
Enabled - The mailbox is in use by the user.
Disabled and allow mail - The mailbox continues to receive email but the user is unable to access their mailbox.
Disabled and don't allow mail - The mailbox no longer accepts incoming messages and the user is unable to access their mailbox.
Mailbox Size Limit - The maximum size of the mailbox. By default, the maximum mailbox size is set at 8000 MBs (8GB). However, domain administrators can change this to whatever they like to correspond to company limits.
Calendar auto-clean - SmarterMail allows domain administrators to keep users' past calendar events from cluttering up calendar views. By default, this is set to Domain Default which is set in the Default User Settings.
Disable password changes - Select this option to prevent the user from changing the login password.
Enable domain administrator access - Select this option to allow the user to edit domain settings for all users in the domain.
Hide from Global Address List - Select this option to remove the user from the Global Address List. Use this option on accounts that are not tied to real people, such as firstname.lastname@example.org.
Enable POP retrieval - Select this option to allow users to download email via POP from other email accounts. For example, if a user has a second email address that they monitor, enabling this option allows the user to set up POP Message Retrieval for that address and download email sent to that address into their SmarterTools mailbox. NOTE: POP retrival will take the mail from the original mail server and download it into SmarterMail, thereby deleting the message from the original mailbox.
Enable IMAP retrieval - Select this option to allow users to download email via IMAP from other email accounts. For example, if a user has a second email address that they monitor, enabling this option allows the user to set up IMAP Message Retrieval for that address and download email sent to that address into their SmarterTools mailbox. NOTE: IMAP retrival will take the mail from the original mail server and download it into SmarterMail, but it leaves a copy of the message in the original mailbox.
Disable greylisting - Greylisting is an anti-spam measure that rejects the initial incoming message from an uncrecognized email address and waits for the sending mail server to attempt to resend the message before it's allowed to be delivered. While effective, this can also lead to a delay in message receipt. Domain administrators can disable greylisting on a user-by-user basis as needed, while allowing it for other mailboxes.
Enable outgoing mail signing - Selecting this option means outgoing messages will be signed via DKIM and/or DomainKeys. Recommend that this be enabled.
- Click Save.