You can use either of the following methods to login to your SmarterMail account:
- Login to the VCG Portal at www.myvcg.com/login, click on Website (main navigation link), Site Admin, SmarterMail, and then click on the Launch SmarterMail button. Clicking the button will open a new login window in your browser to access the SmaterMail interface. Please note that the login information may be separate from your VCG Portal login.
- Type the login URL for SmarterMail directly in your browser http://webmail.[yourdomain.com], where [yourdomain.com] is the Internet address of your Website.
If you are receiving an email connection error "unable to connect to your outgoing (SMTP) e-mail server" in Outlook or other email program, you can try using port 587 for SMTP connection.
Many ISPs are blocking what is called "Port 25" which is the port used to send email. They are doing this to cut down on the amount of spam that is sent from their networks.
All email sent via the Internet is routed through the port 25, the channel used for communication between an email client and an email server. Even though port 25 blocking will probably become an industry standard, however, the filter can create problems for email servers and block legitimate email as well as spam.
Port 25 blocking allows ISPs to block spam sent out through their networks, but it tends to punish the innocent that have a need to send through email servers other than those belonging to their ISP. The ISPs that block port 25 require their SMTP server to be used instead of the remote SMTP server or a SMTP server running on your computer.
If this is happening to you, you can try and set your email program (ex, Outlook) for SMTP outgoing server to use port 587 (changing from the default port 25).
For Outlook 2007 and 2010
- Go to Tools > Account Settings
- Click on More Settings
- Click on Advanced and change Outgoing Server (SMTP): port to 587
- Click OK and Next until finished
If this change is not successful, contact your ISP to ask if they are blocking SMTP ports. If they are, ask them what SMTP ports that they will allow traffic through and then contact VCG Support at (800) 558-3054.