Clients with websites created prior to April 22, 2019 (v1.0)
You have access to various advanced sections in your Website Control Panel, some of which are not supported in your VCG hosted environment.
The advanced sections include:
- Web Users (not supported) - personal web pages are not supported.
- Logs (supported) - access to download and review website log files (advanced users only). Most users should refer to the Website Statistics reporting, which provides a graphical interface that interprets these log files.
- File Manager (limited support) - access to File Manager is provided for setting up FTP directories. The only folder that should be accessed is the private folder (yourdomain.com/private). It is not recommended to change or delete any other folders or files. Changes may cause issues with your Website, and additional charges will apply for any requested VCG support to correct any issues.
- Parallels provided "Help" link (not supported) - Parallels provides access to a ?Help link in the top section of your Website Control Panel. While some of the Parallels provided help documentation is relevant to your VCG hosted environment, the majority of the content is provided for other platform services not supported by VCG. Please refer to VCG provided help documentation for any assistance (this document), or contact Client Support at (800) 558-3054.