To retrieve files uploaded to your ExaVault account
- Login to your ExaVault account at www.myvcg.com/files (or by clicking on the "Launch ExaVault" button found in the myVCG > Website > Site Admin > ExaVault section)
- Navigate to the desired folder (when customers upload files to your ExaVault account via a "custom form page" on your website, you'll find those files in your account's "Website - File Uploads" folder)
- Select the "down arrow" image for the file you wish to download and select "Download" (You can download multiple files at once by navigating to the desired folder, checking all of the files that you wish to delete and clicking the "Download Selected" button.)
Note: Your ExaVault account is intended as a file transfer facility and not as a long term file storage option. Your total storage is limited to 25GB, and all files uploaded to your ExaVault account will automatically expire and be deleted after 60 days (you will receive multiple email notifications, days before any files are automatically deleted). To ensure that no uploaded files are lost, please be sure to proactively manage your ExaVault account by downloading and then deleting files prior to their expiration.
The ExaVault large file upload option will allow your users to upload files of any type / extension. As such, please be careful / diligent when downloading files from ExaVault to your local computer. Any files of unfamiliar or unexpected extension types should be verified with your users prior to downloading, and should be scanned for viruses by your local computer prior to opening.