Authors, (buyers), can withdraw a negative Feedback comment they have submitted for a company at any time. When Feedback is withdrawn by an author it will no longer be displayed and the low rating (1-5 stars) associated with it will no longer count towards the company's overall Buyer Rating.
As Feedback is intended to be used as a business transaction's "final score", not as a means of dispute resolution, we strongly encourage communication with a company prior to leaving any negative Feedback, as most misunderstandings can be resolved quickly through direct communication.
To withdraw a negative Feedback item, the author needs to click on the appropriate link found in the email they received confirming receipt of the original negative Feedback submission. Once they have confirmed their desire to remove the Feedback item, it will automatically be deleted.