You will first need to login into your SignsearchPRO account:
- Login at pro.signsearch.com
As an additional security layer, VCG Support does not have any access to your PRO instance, however, with your approval, PRO Company administrators can grant VCG Support personnel temporary access to "mimic" any of your company users. This "mimic" access is used solely for support purposes and it can be disabled at any time.
To enable/disable Support mimic access, follow these steps.
- Login to your PRO account (Admins only)
- Navigate to the Admin tab in the top navigation
- Select the Support tab on the left
- Click the slider to enable or disable support mimic access