(10/13/17) Please note: This announcement only affects current subscribers that are taking advantage of an online Store in the VCG Stores program.
These changes are scheduled to go into effect January 1, 2018
We are notifying you of an important update to the VCG Stores program that will affect VCG's role in payment processing and VCG Vendor products that are available through the program. These changes are part of our new pricing structure for the Stores program, whereby we will no longer be charging any sales or merchant processing fees (there are no changes to the base monthly subscription pricing).
If you have selected VCG to provide you with the online payment gateway services for your Store (through VCG's Authorize.Net account) you will need to select your own payment gateway provider. We've arranged for the following payment gateway options:
You can also elect to use the following options, either exclusively, or in addition to one of the above payment providers:
- On Account
As soon as you've elected to use your own payment gateway we will no longer charge you the 3% merchant processing fee.
If you have selected VCG to facilitate any orders placed in your online Store for products sold by any of the available VCG Vendors you will need to facilitate any orders placed in your online Store for these products. If you don't already have an account setup with these vendors, we have made arrangements for them to accept your application to open an account.
You can also decide if you want to continue to offer their products for sale in your Store.
As soon as you've decided what, if any, vendor products you want to represent in your Store, we will no longer charge you any sales fees (unless you chose the Stores Max plan, we charged you a 5.5% sales fee for all orders).
These updates are part of our ongoing commitment to providing leading cloud-based solutions backed by best-in-class support.
We've created a KB forum that provides additional information here.