While your website's standard file upload option restricts your users to uploading files that are less than 24MB in size, the ExaVault large file upload option carries no such file size restriction, and as such, is perfect for allowing your customers a facility for large file uploads through your website. The ExaVault user interface also offers an easier to use, more efficient means of accepting, managing, and downloading customer files than does the Standard file upload FTP alternative. ExaVault is available to VCG subscriptions that include either a Store or the Website - Hosting Max option
If you don't have the ExaVault feature enabled, and you have a client that wishes to send a larger file, you can use the FTP service that is included with your website. Please refer to the this User Guide article.