Your website should already be a mobile friendly design. If you notice issues on the mobile site, it may be best to simply let your support team know. If it's a quick adjustment, typically we'll update it for you free of charge. If it's an extensive change you'd like for us to do, there will be a creative service fee involved.
The constant changing Internet presents challenges to web design. This includes changes in customization requests, browser compatibility, and, as of April 21, 2015, Google's change in their algorithm for "mobile friendly" or responsive designed websites (here's their blog post relating to this change http://googlewebmastercentral.blogspot.com/2015/04/faqs-april-21st-mobile-friendly.html).
As a result of the Google announcement, all VCG websites designed after June 1, 2015 pass the Google mobile friendly test for responsive web design. Please note, however, that the ecommerce ("Stores") or Design Your Own (DYO) architecture is not designed as responsive. While visitors to VCG sites with these elements are still greeted with a well designed, and mobile responsive site, visits to the Stores or DYO specific pages on the site will result in a friendly message and "contact" information relating to purchasing products or services.
If you'd like to see if your website passes Google's test, visit this page https://www.google.com/webmasters/tools/mobile-friendly/
While the majority of VCG designed websites built prior to June 1, 2015 are expected to pass this test, your VCG site may not pass due to customization requests for changes to the base software code (customization requests made by you in the design of your site).
If your site does not pass the Google mobile friendly test, and you want your site to be responsive (mobile friendly) you have several options to resolve this issue. The first option is to complete the conversion yourself (or hire a web designer to do the work for you). We have provided a related article for how to convert your website to a mobile friendly design.
The second option is to request a review of your site and ask VCG to provide an estimated cost associated with the conversion. In most cases VCG's professional web designers can convert your site for $250.00.