Your Website could be automatically suspended for exceeding resource usage limits.
Before your account can be reactivated, you must reduce your Website's disk space usage to below the limits set for your plan. Once you have sufficiently reduced your Website's disk space usage, please contact Client Support by replying to the related Support Ticket you've received to have your account reactivated.
Please note that both emails and files received via FTP are calculated as part of your Website's total disk space allotment. As such, you should:
- Login to your email account and delete any unwanted email messages and large attachments (ensuring first that you have retained a copy of any important documents), and
- Login to your Website's Control Panel and delete files from your FTP directory after you have successfully downloaded them.
More information on removing old files and emails can be found here.
If you have any questions or experience any difficulties, please call our Client Support line at (800) 558-3054, 8:00 am - 5:00 pm, Monday through Friday.