Clients with websites created prior to April 22, 2019 (v1.0)
Unfortunately, complications with our merchant processing won’t allow for us to continue maintaining Online Stores with a subdomain. Your Online Store domain name of shop.domainname.com falls into this category. As a result, you must select a primary domain (website address) on which to host your Online Store.
However, if you're a Website only subscriber, you can have your website hosted to a sub-domain. If at any point you do decide to upgrade to an Online Store with us, you'll need to provide a domain name that the website/store will be hosted on. You're able to switch the domain name that VCG hosts for you free of charge by emailing in with the new domain name. Please give us up to 2 business days to complete the back-end settings to adjust to the new domain.