What hours is live support available?

Member Support Hours of Operation:
Monday – Friday, 8:00am – 5:00pm Central Time

We are available by phone [phone] Monday through Friday, from 8:00am to 5:00pm Central Time.

If you need to contact us after hours, please:

• Submit a trouble ticket through our support portal, or
• Submit a live chat ticket by clicking on the Live Support button in the top right of your myVCG portal, or
• Call our Customer Support line at [phone] and leave a message.

Support Questions will be answered during regular business hours.

Our Network is constantly being monitored to ensure that it is running properly. If a cluster is degraded or there are network issues at the data center, we are paged immediately and we are usually working on a solution before you are even aware of a problem.

We are closed on the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and Friday after Thanksgiving), Christmas Day, and the day after Christmas (Boxing Day).